Product CSQM 7.0 - Customer Satisfaction Quality Manager
Positioning Daily capture and on-going monitoring of current values in the area of customer satisfaction.
Constant opportunity for analysis, alert if target values are exceeded or not reached. Support and control of established alert measures.
Tasks
  • to establish customer satisfaction by means of targeted surveys
  • to determine trends and opinions,
  • to convert customer satisfaction into measurable dimensions
  • to analyse and report results
  • to generate measures
  • to initiate and closely support improvement processes
Aims
  • Lasting customer satisfaction
  • Prevention of drifting
  • Sustained customer commitment
  • to turn customers into repeat purchasers
  • to increase the number of customers and turnover